Refund policy

Return & Refund Policy – Saya Mart

At Saya Mart, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with an easy and transparent return and refund process.

10-Day Return Policy

  • Customers may request a return within 10 days of receiving the product.
  • Items must be unused, unworn, in original packaging, and with all tags attached.
  • A receipt or proof of purchase is required for all returns.
  • Returns requested after 10 days of delivery may not be accepted.

How to Request a Return

To start a return:

  • Email us at yasirsaeedva@gmail.com
  • Include your Order Number, Product Name, and Reason for Return
  • Our team will review your request and share return instructions

Return Address:
Saya Mart

House No. 82:
Main Alrehman Road,
Ghouri Town Phase-1, Islamabad, Pakistan

⚠️ Items returned without prior approval will not be accepted.

Damaged, Defective, or Wrong Items

Please check your order at delivery.
Contact us within 48 hours if:

  • Item is damaged
  • Item is defective
  • Wrong item received

We will arrange a replacement or refund immediately after verification.

Non-Returnable Items

The following items cannot be returned:

  • Used products
  • Personal care items (after opening)
  • Customized or special-order items
  • Sale/discounted items
  • Gift cards
  • Perishable goods (if applicable)

If unsure whether your item qualifies, contact us before requesting a return.

Exchange Policy

  • Exchanges are allowed within 10 days of delivery
  • Product must meet return eligibility conditions
  • Replacement is processed after return approval

Refund Policy (10-Day Processing Time)

After receiving and inspecting the returned item:

  • Approved refunds are issued within 10 business days
  • Refund will be sent through the original payment method
  • Processing time may vary depending on your bank or payment provider

If you have not received your refund after 15 business days, please contact us at:
yasirsaeedva@gmail.com

Important Return Conditions

For successful processing:

  • Item must be unused and sealed (if applicable)
  • Original packaging must be intact
  • Proof of purchase must be provided
  • Return request must be submitted within 10 days
  • Shipping charges are non-refundable unless the error is from our side

Contact Information

For any return or refund questions, contact:
Saya Mart Support Team
Email: yasirsaeedva@gmail.com
Address: House No 82, Main Alrehman Road, Ghouri Town Phase-1, Islamabad, Pakistan

We appreciate your trust in Saya Mart and are committed to providing a smooth shopping experience.