Terms of service

Terms of Service – Saya Mart

Last Updated: April 2026

Welcome to Saya Mart. These Terms of Service describe the rules and conditions for using our website, products, and services. By accessing or purchasing from our store, you agree to these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Store Overview

  • Saya Mart operates this website to provide customers with quality products and a secure online shopping experience.

  • Our store is powered by Shopify, which helps us manage orders and payments securely.

  • By using our website, you accept these Terms along with our Privacy Policy and Return & Refund Policy.

2. Eligibility to Use Our Store

  • You must be at least 18 years old to place an order.

  • You agree to provide accurate billing, shipping, and contact information.

  • You are responsible for maintaining the confidentiality of your account details.

3. Product Information

  • We try our best to display products accurately.

  • However, product colors or appearance may slightly differ depending on screen settings.

  • Product availability may change without notice.

  • Saya Mart reserves the right to limit quantities or discontinue products anytime.

4. Orders and Acceptance

  • Placing an order means you are requesting to purchase a product.

  • Orders are confirmed only after payment verification (or order confirmation in case of Cash on Delivery).

  • Saya Mart reserves the right to cancel or refuse any order due to:

    • incorrect pricing

    • stock issues

    • suspicious activity

    • incomplete customer information

Customers will be notified if any order changes occur.

5. Pricing and Payments

  • All prices are listed in Pakistani Rupees (PKR) unless stated otherwise.

  • Prices may change without prior notice.

  • Customers agree to provide correct payment details when placing orders.

  • Shipping charges (if applicable) are shown at checkout.

6. Shipping and Delivery

  • Delivery timelines are estimates and may vary depending on location.

  • Saya Mart is not responsible for delays caused by courier companies or external factors.

  • Risk of loss transfers to the customer once the order is handed to the courier partner.

7. Returns and Refunds

  • Returns and refunds are processed according to our 10-Day Return & Refund Policy.

  • Please review our Return Policy page before requesting returns.

8. Intellectual Property Rights

  • All website content belongs to Saya Mart, including:

    • logo

    • images

    • product descriptions

    • graphics

    • website design

You may not copy or reuse any material without written permission.

9. Third-Party Services and Links

  • Our website may include links to third-party services.

  • Saya Mart is not responsible for external websites or their policies.

  • Use of third-party services is at your own risk.

10. Shopify Platform Relationship

  • Saya Mart uses Shopify to operate the store.

  • However, all purchases are made directly from Saya Mart, not Shopify.

  • Shopify is not responsible for order issues, product quality, or refunds.

11. Customer Feedback and Reviews

  • By submitting reviews or suggestions, you allow Saya Mart to use them for marketing or service improvement.

  • Customers must not post misleading or harmful content.

12. Errors and Corrections

  • Occasionally product descriptions, pricing, or availability information may contain errors.

  • Saya Mart reserves the right to correct such errors without prior notice.

13. Prohibited Use of Website

Customers must not:

  • misuse the website

  • upload harmful software

  • attempt fraud or false orders

  • copy store content

  • interfere with website security

Violation may result in account suspension.

14. Account Suspension or Termination

Saya Mart reserves the right to suspend or terminate accounts involved in:

  • suspicious activity

  • policy violations

  • misuse of services

15. Disclaimer of Warranty

All products and services are provided “as available” without guarantees beyond those required by applicable law.

16. Limitation of Liability

Saya Mart is not liable for:

  • indirect losses

  • delivery delays outside our control

  • misuse of purchased products

Our liability is limited to the value of the purchased product.

17. Governing Law

These Terms are governed by the laws of Pakistan.

18. Changes to Terms of Service

Saya Mart may update these Terms at any time.
Customers are responsible for reviewing updates regularly.

19. Contact Information

If you have questions regarding these Terms, contact us:

Saya Mart
Email: yasirsaeedva@gmail.com
Address: Main Alrehman Road, Ghouri Town Phase-1, Islamabad, Pakistan